Legal
Privacy Policy
Last updated: July 17, 2026
1. What we collect
We collect the information you provide when you create an account (name, email, phone), submit a booking request, or apply to be a service provider (profile details, documents you upload for verification). We also collect basic technical data such as device, browser and IP address for security and analytics.
2. How we use it
We use your information to operate the marketplace: matching customers with providers, sending booking notifications, verifying provider identities, preventing fraud, and improving the product. We do not sell your personal information.
3. Sharing
When you send a booking request, the receiving provider sees the details you submit (name, request notes, preferred time). Verification documents are only accessible to authorised Connect Local staff. We share data with service processors (hosting, email, analytics) under strict confidentiality.
4. Your rights
You can request access to, correction of, or deletion of your personal information at any time. Contact us at privacy@connectlocal.africa.
5. Retention & security
We retain account information for as long as your account is active, and booking history for regulatory and dispute-resolution purposes. All data is encrypted in transit and at rest.
6. Changes
We may update this policy. If we make material changes we will notify you by email or through the app.