01Making a booking
- Describe the job accurately, including scope, access and anything unusual.
- A request is an offer — the provider accepts, declines, or sends a quote.
- Agree the price in the platform before work starts.
02Payment and escrow
Pay through the platform. Your money is held in escrow and released to the provider only after the work is completed and you confirm. Paying off-platform removes escrow protection and your right to a platform-managed dispute.
03Site access and safety
- Provide safe, lawful access at the agreed time.
- Disclose hazards (electrical faults, pets, structural issues) in advance.
- An adult must be present, or you must authorise access in writing through the platform.
04Cancellations
Cancel free before acceptance, or more than 6 hours before the scheduled time. Late cancellations may incur a callout fee — see the Refund & Cancellation Policy.
05Reviews and feedback
Review only jobs you actually booked, be factual, and avoid personal details. Reviews used as leverage for discounts, or containing abuse, will be removed.
06Your protections
- Verified provider identities and visible work history.
- Escrow — no money moves until you confirm.
- Dispute resolution within 5 business days.
- Full refunds for no-shows, fraud or unsafe conduct.
07Misuse
False refund claims, abuse of providers, or repeated no-shows may result in booking restrictions or account termination.